FAQs

Frequently Asked Questions

1. What is The Four Origins?

The Four Origins is a fragrance brand built around individuality, identity, and the stories that shape us. Our fragrances are created to complement different personalities, moods, and moments.

2. Where do we deliver?

We currently offer delivery across Pakistan.

3. How long does delivery take?

Orders are generally delivered within 3–5 working days, depending on your location. Remote areas may require additional time.

4. How much is delivery?

Delivery charges are calculated and displayed at checkout before you place your order.

5. How can I place an order?

Simply select your preferred fragrance and click Add to Cart. Proceed to checkout and complete your order details.

6. What payment methods do you accept?

We offer the payment methods available at checkout. Cash on Delivery may also be available depending on your location.

7. What sizes are available?

Our fragrances are available in 50 ml size.

8. How long does a fragrance last?

Longevity can vary depending on your skin type, weather, application, and environment. We recommend applying fragrance to pulse points for the best experience.

9. Can I return or exchange my perfume?

For hygiene and safety reasons, we generally cannot accept returns or exchanges on opened or used fragrances. Please refer to our Returns & Refunds policy for complete details.

10. What if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order and provide clear photographs of the product and packaging. We'll review the issue and assist you accordingly.

11. Are your fragrances original?

Yes. Every fragrance purchased directly from The Four Origins is an authentic product from our brand.

12. How should I store my perfume?

Keep your fragrance in a cool, dry place away from direct sunlight, heat, and humidity. Keeping the bottle properly closed when not in use will also help preserve the fragrance.

13. Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.

14. How can I contact The Four Origins?

You can reach us through our Contact Us page or through our official social media channels. Our team will be happy to assist you.